How to Make Effective Business Phone Calls

Steps

1. Set aside a specific quiet time to make your phone calls.
2. Have a calender and a pen at hand
3. Gather all of your information and supplies before making your calls.
   • • have the number to call
     • the name of the person you need to speak to.
     • have all of your personal info at hand i.e. - Full name, Date of Birth, Social Security Number, Address and Phone number to reach you at.
4. Think about what you need to accomplish with this call and make note of it.
   • • Make note of any questions that you need to ask
5. If you feel nervous or uncomfortable take a moment to visualise the conversation in your mind and take a few deep breaths.
6. Place the phone call.
   • • Most calls can be started with "Hi this is _____ ____. I'm calling for ____ ____" Or I'm calling about______".
7. When you are finished with the call take time to thank the other person and reiterate the important information.
   • • ie "Thanks___ ___. So I'll bring ___ and ___ to the appointment on _____." Or "Thank you and I'll see you on ____"

Tips

• Make sure to turn off the TV, Music, or other distractions when making professional phone calls. Children, including babies, should be out of the room.
• Remember that putting things off only makes it worse. Just get the phone calls done and you'll feel much better.
• Be clear and to the point
• Take notes as needed
• Be sure to check your calendar to see if you have other commitments.
• Write all appointments or things to do immediately.

Things You'll Need

• Calendar
• Pen and Paper
• Quiet time

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